# Aisha AI — Full Documentation for LLMs

> Aisha AI is an artificial intelligence platform built for the Uzbek language. We provide voice AI, conversational AI, and call analytics for businesses in Uzbekistan and Central Asia. This is the detailed version of our llms.txt — for concise versions, see the links below.

- [Concise English](https://aisha.group/llms.txt)
- [Concise Russian](https://aisha.group/llms-ru.txt)
- [Concise Uzbek](https://aisha.group/llms-uz.txt)

## Company Overview

Aisha AI is headquartered in Tashkent, Uzbekistan. We build AI that natively understands Central Asian languages and business culture.

### Mission
Building the future of business communication in Central Asia through AI.

### Core Values
1. **Build for the region** — AI designed for Central Asian languages, dialects, and business culture
2. **Ship fast, learn faster** — Weekly iteration with rapid customer feedback
3. **Radical transparency** — Open sharing of progress, challenges, and roadmap

### Scale
- 10+ enterprise clients
- 1M+ voice interactions processed
- 7 AI products in production
- Languages: Uzbek (primary), Russian, English, Karakalpak (chatbot)
- Enterprise clients include: Bellissimo, BMB Holding, Aviatop, SafarTravel, Puremilky, AIBA

### Goals
1. Automating business processes — call centers and customer service
2. Increasing efficiency — reducing costs, automating routine tasks
3. 24/7 uninterrupted service — instant accurate responses anytime
4. Global integration — multilingual AI for local and international markets

---

## Products — Detailed

### 1. Text-to-Speech (TTS)

Convert text to natural human-like speech optimized for Uzbek language.

**Technical Specifications:**
- 6 voice options (male and female)
- 3 emotion modes: Happy, Neutral, Sad
- Sample rates: 16000 Hz, 22050 Hz, 44100 Hz, 48000 Hz
- Languages: Uzbek, Russian, English
- Fastest Uzbek TTS model on the market
- Handles punctuation and prosody naturally

**Use Cases:**
- IVR (Interactive Voice Response) systems
- Automated notifications and alerts
- Content narration and audiobook generation
- Accessibility for visually impaired users
- Voice prompts for apps and kiosks

**Links:**
- Try it free: https://space.aisha.group/tts
- Product page: https://aisha.group/en/tts-uzbek
- API docs: https://aisha.group/en/api-documentation/text-to-speech

---

### 2. Speech-to-Text (STT)

Convert audio recordings and live speech to searchable text.

**Technical Specifications:**
- 90%+ accuracy for Uzbek language
- Processes audio 30x faster than real-time
- Speaker diarization — identify up to 4 speakers
- Word-level timestamps
- Noise-resilient processing
- Supports Uzbek dialects
- Languages: Uzbek, Russian, English
- Formats: MP3, OGG, WAV

**Use Cases:**
- Call center transcription
- Meeting documentation
- Voice search and commands
- Subtitling and captioning
- Legal and medical transcription
- Podcast and media transcription

**Links:**
- Try it free: https://space.aisha.group/stt
- Product page: https://aisha.group/en/speech-to-text
- API docs: https://aisha.group/en/api-documentation/speech-to-text

---

### 3. AI Chatbot

Conversational AI assistant that communicates naturally in multiple languages.

**Technical Specifications:**
- Languages: Uzbek, Karakalpak, Russian, English
- Resolves 80% of customer queries without human intervention
- Response time: <2 seconds
- 24/7 availability
- Supports text and voice message conversations
- LLM-powered with native Uzbek understanding

**Use Cases:**
- Customer support automation
- FAQ handling
- Lead qualification
- Appointment booking
- Order status inquiries
- General knowledge Q&A in Uzbek

**Links:**
- Product page: https://aisha.group/en/chatbot

---

### 4. Call Metrics

AI-powered call center analytics and quality management platform.

**Features:**
- Automatic call transcription
- Call categorization by topics
- Sentiment analysis (positive, negative, neutral)
- Speaker diarization
- Compliance and scenario checking
- Silence duration analysis
- Auto-generated call summaries
- Gender analysis
- Quality scoring
- Unified analytics dashboard

**How it works:**
1. Connect your call center or upload recordings (all major formats supported)
2. AI automatically transcribes, analyzes sentiment, identifies speakers, and categorizes
3. View dashboards, track metrics, identify improvement areas in real-time

**Use Cases:**
- Call center quality assurance
- Agent performance monitoring
- Customer satisfaction analysis
- Compliance auditing
- Training and coaching insights

**Links:**
- Product page: https://aisha.group/en/call-metrics

---

### 5. Voice Agent

AI-powered phone agent that handles customer calls autonomously.

**Technical Specifications:**
- Languages: Uzbek, Russian, English
- Response time: <1 second
- Scalable to 10,000+ simultaneous calls
- Natural human-like voice (powered by Aisha TTS)
- Context-aware conversations with memory
- Smart escalation to human agents when needed
- 24/7 availability — no hold times, no missed calls

**Use Cases:**
- Customer support automation
- Sales calls and lead qualification
- Appointment booking and reminders
- Survey and feedback collection
- Order confirmations and status updates
- Debt collection reminders

**Links:**
- Product page: https://aisha.group/en/voice-agent

---

### 6. Meeting AI

AI meeting assistant for automatic transcription and summarization.

**Technical Specifications:**
- Real-time transcription with word-level timestamps
- Speaker identification and diarization
- Automatic meeting summaries with key points
- Action item extraction
- Searchable transcripts
- Languages: Uzbek, Russian, English (can mix in one meeting)
- Processes audio 30x faster than real-time

**How it works:**
1. Upload meeting recording or connect to a live session
2. AI transcribes, identifies speakers, generates smart summary
3. Review transcript, summary, key points — share with team instantly

**Links:**
- Try it free: https://meet.aisha.group
- Product page: https://aisha.group/en/meeting-ai

---

### 7. Omnichannel AI Banking

Enterprise AI customer service platform designed for financial institutions.

**Technical Specifications:**
- Channels: Web, Telegram, Instagram, SMS, Email
- Multi-agent AI system with specialized agents for accounts, cards, transfers, and support
- On-premise LLM support (Ollama) for full data sovereignty
- Optional cloud LLM (OpenAI/Anthropic APIs)
- RAG knowledge base with pgvector semantic search
- Smart queue management with priority routing
- Auto-assignment by agent workload
- SLA tracking and real-time analytics
- Live agent handoff with full context preservation
- Tech stack: FastAPI + PostgreSQL + Redis + Next.js + Tailwind
- Docker-ready, deployable on-premise or cloud

**Features:**
- Multi-Agent AI System — specialized agents auto-routed by intent
- Omnichannel Inbox — all conversations in one place
- On-Premise LLM — data never leaves your infrastructure
- RAG Knowledge Base — AI answers grounded in your documentation
- Smart Queue & Assignment — priority-based routing with SLA tracking
- Live Agent Handoff — seamless escalation with context
- Real-Time Analytics — CSAT, containment rates, agent performance
- Configurable — business hours, SLA targets, canned responses, agent prompts

**Links:**
- Product page: https://aisha.group/en/omnichannel-banking

---

## API & Developer Platform

### Overview
Production-ready REST APIs for speech-to-text, text-to-speech, chatbot, and call analytics. Designed for developers who need to integrate voice AI into their applications.

### Technical Details
- Sub-300ms average latency
- Auto-scaling from 1 to 10,000 concurrent requests
- Official SDKs: Python, JavaScript, Go
- Community libraries for additional languages
- Interactive API reference with code examples
- SOC 2 compliant infrastructure
- Data encryption at rest and in transit
- GDPR ready

### Available APIs
1. **STT API** — Audio to text with diarization and timestamps
2. **TTS API** — Text to natural speech with voice and emotion selection
3. **Chatbot API** — Conversational AI with native Uzbek understanding
4. **Call Metrics API** — Call analysis with transcription and sentiment

### Links
- API overview: https://aisha.group/en/api-documentation
- TTS API docs: https://aisha.group/en/api-documentation/text-to-speech
- STT API docs: https://aisha.group/en/api-documentation/speech-to-text
- Get API key: https://space.aisha.group

---

## Apps

- **Web App**: https://space.aisha.group — Full access to TTS, STT, and Chatbot
- **Android App**: https://play.google.com/store/apps/details?id=app.aisha.group
- **Meeting AI**: https://meet.aisha.group

---

## Website Structure

All pages available in 3 languages (uz, ru, en) at https://aisha.group/{lang}/{page}

### Main Pages
- Home: https://aisha.group/en
- Products: https://aisha.group/en/products
- About: https://aisha.group/en/about
- Blog: https://aisha.group/en/blogs
- Contact: https://aisha.group/en/contact-us
- Careers: https://aisha.group/en/jobs
- Download: https://aisha.group/en/download

### Product Pages
- Text-to-Speech: https://aisha.group/en/tts-uzbek
- Speech-to-Text: https://aisha.group/en/speech-to-text
- Chatbot: https://aisha.group/en/chatbot
- Call Metrics: https://aisha.group/en/call-metrics
- Voice Agent: https://aisha.group/en/voice-agent
- Meeting AI: https://aisha.group/en/meeting-ai
- Omnichannel Banking: https://aisha.group/en/omnichannel-banking

### Developer Pages
- API Documentation: https://aisha.group/en/api-documentation
- TTS API: https://aisha.group/en/api-documentation/text-to-speech
- STT API: https://aisha.group/en/api-documentation/speech-to-text

### Legal
- Privacy Policy: https://aisha.group/en/privacy

---

## Contact Information

- **Website**: https://aisha.group
- **Email**: info@aisha.group
- **Phone**: +998 97 115 40 60
- **Telegram**: https://t.me/aishauzbekistan
- **LinkedIn**: https://linkedin.com/company/aisha-ai
- **Location**: Tashkent, Uzbekistan

---

## Client Testimonials

> "Call Metrics has transformed how we manage our call center. We now have full visibility into every conversation." — Sardor K., Operations Director, Bellissimo

> "The AI-powered analytics helped us identify key pain points in customer interactions within the first week." — Aziza M., Head of Customer Success, BMB Holding

> "Meeting AI saves our team hours every week. Automatic transcription and summaries are incredibly accurate." — Timur R., Product Manager, HGT